Online Returns
We want you to be completely satisfied with our products and will gladly accept returns on all full-priced items, within 14 days of receipt where the products are in new, unworn, unwashed condition with tags attached. All returns will be charged a returns fee. Please see below to find out the return fee for your location.
End of Season Sale: All end of season sale items are 'Final Sale' are not eligible for refunds, exchanges or credit notes unless deemed faulty.
Markdowns: Items labelled as 'Final Sale' are not eligible for refunds, exchanges or credit notes unless deemed faulty.
Promotional Items: All full priced items marked down during a promotional period are eligible for returns in line with our current returns policy.
Swimwear: All swimwear must be tried on wearing undergarments. If returned they must still have the tags and hygiene stickers in place and will not be accepted if these are removed.
Earrings: Due to sanitary reasons we are unable to accept a refund or exchange for earrings.
Exchanges
We offer 14 day returns or exchanges for a different size on full priced items that are in unworn, unwashed, original condition with tags attached.
If you wish to make an exchange, please reach out to our Customer Care team.
Once this has been received and reviewed, we will process your exchange order. Please note, exchanges are subject to stock availability at the time of possessing and may not be possible. In these instances, we will refund you instead.
All final sale items, including earrings, are not eligible for returns or exchanges unless deemed faulty.
Shipping & Return Costs
| Country | Duty & Tax | Currency | Free shipping qualification | Shipping fee | Returns fee |
| United States | Inclusive of Duty, Tax at checkout | USD | 150 | 10 | 15 |
| United Kingdom | Duty & Tax Included | GBP | 130 | 10 | 15 |
| Singapore | Duty & Tax Included | SGD | 200 | 15 | 25 |
| Canada | Inclusive of Duty, Tax paid at checkout | CAD | 200 | 15 | 25 |
| Hong Kong | Duty & Tax Included | HKD | 1500 | 150 | 200 |
| United Arab Emirates | Duty & Tax Included | AED | 800 | 100 | 150 |
| Switzerland | Duty & Tax Included | CHF | 130 | 10 | 15 |
| Japan | Duty & Tax Included | JPY | 19000 | 1750 | 2000 |
| Netherlands | Duty & Tax Included | EUR | 150 | 10 | 15 |
| Germany | Duty & Tax Included | EUR | 140 | 10 | 15 |
| Spain | Duty & Tax Included | EUR | 150 | 10 | 15 |
| Israel | Duty & Tax Included | ILS | 600 | 35 | 100 |
| Italy | Duty & Tax Included | EUR | 150 | 10 | 15 |
| France | Duty & Tax Included | EUR | 140 | 10 | 15 |
| Sweden | Duty & Tax Included | SEK | 1700 | 100 | 200 |
| Korea (South) | Duty & Tax Optional at checkout | KRW | 160000 | 17000 | 20000 |
| Denmark | Duty & Tax Included | DKK | 1100 | 80 | 100 |
| Mexico | Duty & Tax Included | MXN | 2800 | 250 | 200 |
| Saudi Arabia | Duty & Tax Included | SAR | 700 | 40 | 100 |
| Taiwan | Duty & Tax Included | TWD | 3900 | 350 | 400 |
| Norway | Duty & Tax Included | NOK | 1700 | 100 | 200 |
| Malaysia | Duty & Tax Included | MYR | 700 | 60 | 100 |
| Ireland (Republic of) | Duty & Tax Included | EUR | 150 | 10 | 15 |
| Qatar | Duty & Tax Included | QAR | 600 | 45 | 100 |
| Brazil | Duty & Tax paid at checkout | BRL | 800 | 80 | 100 |
| Poland | Duty & Tax Included | PLN | 700 | 55 | 100 |
| Greece | Duty & Tax Included | EUR | 160 | 10 | 15 |
| Czech Republic | Duty & Tax Included | CZK | 3800 | 275 | 300 |
| Belgium | Duty & Tax Included | EUR | 150 | 10 | 15 |
| Rest of EU | Duty & Tax Included | EUR | 140 | 10 | 15 |
| ROW | Determined at checkout | USD | 170 | 10 | 15 |