Denim Repairs
- Every pair of full price Assembly Label denim comes with a promise of free repairs. We repair any broken area of the denim and you can repair them as many times as needed, no matter when or where they were bought.
- The following products are covered by the denim guarantee: all jeans sold from Thursday August 11th 2022 onwards; all denim shirts, shirts and jackets sold from Wednesday 14th 2024.
- To send your denim in for repair, please reach out to our Customer Care team at assemblylabel.com who will be able to assist with your repair or by emailing enquiries@assemblylabel.com. Please include a description of the fault/what needs to be repaired and attach a photo.
- Once your item is sent back to us, our team will assess the repair and provide you with either next steps on the repair process if a repair can be processed. If the repair is unable to be actioned your item will be donated to our Re-Worn program and we will issue you a replacement.
- This applies to full-price styles from the new collection launch and items sold directly through assemblylabel.com and nz.assemblylabel.com
Please note: For the safety of our repair team, we ask that all items posted in for repair or assessment are freshly washed and dry. Dirty items will be returned unrepaired.
- We do our best to repair your denim quickly and will send through a repair timeframe once we have received your garment.
- Please note, that during peak times it may take 4 - 6 weeks to fully process and return your repair.
- We do our best to find a perfect match, in terms of fabric and hardware, when we repair your item.
- In cases where we do not have an exact match available, we’ll do our best to get as close as possible.
- For safety and sanitary reasons, by law all items need to be sent in a clean condition; our repair technicians will appreciate it! Please note: sending unclean garments for repair can delay the process and incur a laundry fee.